About Adaptive:

Adaptive provides a modern approach to infrastructure access management and data protection for databases, VMs, and Kubernetes. Our unique control plane brokers access and safeguards sensitive information by masking it. Leveraging a container-based architecture, Adaptive offers an integrated solution that breaks down the long-standing silos between data security and IAM (Infrastructure Identity & Access Management). We are seeing strong customer growth and love, and as we continue to scale, we need a dynamic Solution Engineer to help drive our mission.

Role Overview:

As a Solution Engineer at Adaptive, you will play a critical role in working directly with our customers and partners to solve technical challenges, drive adoption, and ensure success with our product. This is a hands-on, highly impactful role where you’ll be interfacing with users, providing technical support, identifying expansion opportunities, and advocating for the product.

Key Responsibilities:

Solving Technical Problems:

• Work directly with customers and partners to address technical issues and help them get activated on the Adaptive platform.
• Provide deep technical support and troubleshooting assistance to ensure seamless deployment and integration.

Expansion Opportunities:

• Identify and pursue opportunities for expanding the use of Adaptive within customer environments, primarily focusing on the engineering teams.
• Conduct training sessions and workshops to educate customers on how to maximize the value of the product.

Product Advocacy:

• Be a strong advocate for Adaptive’s product and features.
• Create content such as technical documentation, tutorial videos, and product guides to communicate value and educate both internal teams and customers.

Requirements:

Experience: At least 3-5 years in a technical role with a background in engineering, preferably in DevOps, and experience in a customer-facing capacity.

Skills:

• Strong understanding of infrastructure management, including databases, VMs, and Kubernetes.
• Familiarity with IAM concepts and data security.
• Excellent communication skills with the ability to translate complex technical concepts for non-technical users.
• Previous experience in conducting customer training, troubleshooting, and onboarding.

Personality: Proactive, customer-focused, and able to think strategically about customer success and expansion.

Why Adaptive?

This is a unique and critical role at a rapidly growing company. You’ll have the opportunity to directly influence our product adoption and success while working with a team passionate about solving critical access and data protection challenges. If you thrive in fast-paced environments and want to make a direct impact on customers and the product, we’d love to talk to you.