Client Success Manager - AdTech/Influencer Marketing

Agentio

Agentio

Marketing & Communications, Customer Service
New York, NY, USA
Posted on Oct 9, 2024

Agentio is the first ad platform for creator content and is backed by leading VCs, marketers and creators. We believe that it should be as easy for brands to buy the most performant and efficient ad unit - starting with YouTube creator ad reads - as buying Facebook and Google ads. Before Agentio, this wasn’t possible. We're ushering in the future of brand and creator partnerships by enabling authenticity and trust to be purchased at scale. We aim to shift a meaningful portion of the $300B digital ad spend market to creators - to enable them to create, build, and live off their work. This isn’t possible without an ad platform that gives advertisers end-to-end automation, which reduces weeks-long processes to seconds. We believe that Agentio can be The Trade Desk for the creator space, and so much more. We’re looking for the world’s best talent to help us achieve our incredible ambitions, be instrumental in creating an incredible culture, and earn ownership in a generational company.

About the Job:

As a foundational member of the go-to-market team, you'll collaborate directly with the CEO, VP of Creator Strategy (Creator), and Head of Sales (Brand) to support the growth and operations of campaigns on Agentio. This is a unique opportunity for someone who wants to be on the ground floor of a generational platform redefining advertising and creator monetization. You will have immense responsibility and deep involvement in the advertising success of some of the world’s leading brands and creators on YouTube, helping unlock scale within a highly-performant but untapped advertising channel.

Initially, this role will focus on the optimization and success of the brand and creator journeys on the Agentio ad platform, including:

  • Brand Strategy Management: Develop and manage comprehensive brand and creator strategies to maximize client campaign/evergreen advertising performance, aligning with both creator capabilities and brand objectives.
  • Cross-functional Collaboration and Stakeholder Engagement: Demonstrate exceptional interpersonal and communication skills, engaging with cross-functional teams (including leadership, sales, creator relations, and product development) to ensure alignment and successful execution of campaign objectives.
  • Analytical Excellence: Evaluate vast amounts of data and extract insights that inform campaign strategies. Take ownership of analyzing and interpreting advertising and campaign data, developing actionable insights and providing strategic recommendations to enhance advertising outcomes for clients. Help produce detailed reports and presentations that effectively communicate campaign results, insights, and recommendations to both internal teams and external clients, ensuring clarity and actionable intelligence.
  • Client Communication and Trust: Build client trust and generate value through thoughtful client communication. Be prepared to present strategies, learnings, and optimization recommendations to ensure client success and growth.
  • Continuous Learning and Adaptation: Stay abreast of the latest trends and developments in the digital advertising landscape, the broader marketing and advertising ecosystem, and the creator economy, applying this knowledge to strategy development.

Qualifications:

  • You have 2-5+ years of experience in client-facing, client success and support roles (account management, client success, campaign strategy) with a proven track record of successfully growing key advertising accounts.
  • You have a deep understanding of the influencer space, YouTube creators, YouTube advertising, podcast advertising, digital marketing, and you have a passion for driving change in the way brands and creators work together.
  • You have experience analyzing performance data, extracting actionable campaign insights, and presenting them to internal and external teams.
  • You’ve been successful as a performance marketer or working directly with performance marketers to optimize their campaigns, spend, and/or creator campaigns.
  • You have experience successfully managing a large amount of live campaigns at once.

Personal Attributes:

  • You are highly organized and demonstrate exceptional interpersonal and communication skills.
  • You are passionate about AI, have incorporated AI into your workflows, and are constantly looking for ways to better optimize your day-to-day through the latest AI/LLM technology.
  • You demonstrate a growth mindset and are constantly looking to learn and grow in a fast-paced environment.
  • You are able to work quickly, be nimble, and autonomously make impactful decisions.
  • You are a true problem-solver and self-starter, with natural ambition and drive. No task is too small.
  • You are competitive and highly motivated to exceed expectations with a collaborative spirit.
  • You are ready to roll up your sleeves, get things done, and work harder than you’ve likely ever worked before, but for far greater reward.
  • You are a positive, honest, empathetic, and curious teammate.

What You'll Get:

  • The opportunity to build a first-of-its kind business as an early team-member and make a meaningful impact in the way brands share their stories and creators live off their work.
  • Crash-course in what it takes to scale a start-up with first-hand exposure to the different foundational business drivers and needs.
  • Competitive compensation package, including equity, and PEO health benefits.
  • A collaborative, transparent, and engaging work environment.
  • You understand that Agentio is building in-person, and is in-office (in Williamsburg) 5 days/week.
  • Agentio does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Agentio. Agentio is an equal-opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law