Quality Associate | North America



Quality Assurance
Bengaluru, Karnataka, India
Posted on Monday, May 20, 2024
Our mission
Fitness and wellness businesses make this world a healthier and happier place. Between yoga studios, gyms, boot camps, and boutique studios, there is something for everyone. But today, the technology which powers them — is broken. The existing suite of software is clunky, difficult to use, faces regular outages, and offers poor support.
We’re changing that.
Bookee is the most complete software for fitness & wellness businesses. We bring together scheduling, memberships, payments, marketing, payroll — everything on one platform and automate it. Our goal is to replace ten different tools they use today with one almighty.
So that they can focus on what they love — making people healthy and happy.

Why Join Sales Team at Bookee

  • Industry-leading compensation.
  • Freedom to take ownership and lead the process.
  • Work with a fun team who "gets" and "loves" sales.
  • Beautiful, feature-rich product that will out-compete everything else
  • Get to work in a growing startup culture to improve your learning curve along side enjoying.

What will be your responsibilities?

  • Create Quality check process with proper auditing and training process.
  • Should be able to implement quality management practices to review mis-sells and expectation setting.
  • Analyse data on CRM on daily basis to provide regular input to the sales and the customer support team.
  • Communicate findings and bridge the gap between the training, sales and the customer support team.
  • Work closely with the Sales Team and CSMs for a smooth onboarding experience.

What do we need from you?

  • 1-3 years of experience in the sales operations/research/support function
  • Analytical Skills, Quality Control, and Quality Assurance experience
  • Excellent communication skills.
  • You excel in analytical thinking, open ended research, and problem solving
  • Experience in the SaaS industry is a plus.
  • You have some experience with sales tools (Hubspot, Aircall, Salesforce, Fireflies etc)
  • You have a process-oriented mindset and ability to get things done
  • You enjoy working in an in-office environment with strong cross team collaboration and support
  • You are able to prfioritize and enjoy working in a quick-moving environment
  • Prior experience collaborating with SDRs and AEs is a plus.
  • Shift Timings:- 4pm(IST)- 1am(IST)
Our history and background
Our leadership team has worked at elite organizations and startups like JP Morgan, Shiprocket, and MagicPin; and is passionate about making physical and mental health more accessible.
We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap.