At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Customer Management

Job Sub Function

Technical Field Service

Job Category

Business Enablement/Support

All Job Posting Locations:

Allentown, Pennsylvania, United States, Atlantic City, New Jersey, United States, Hoboken, New Jersey, United States, Jersey City, New Jersey, United States, Long Branch, New Jersey, United States, Milpitas, California, United States of America, Newark, New Jersey, United States, New Brunswick, New Jersey, United States of America, Philadelphia, Pennsylvania, United States, Piscataway, New Jersey, United States of America, Scranton, Pennsylvania, United States, Toms River, New Jersey, United States

Job Description

J&J MedTech Vision is recruiting for a Sr. Field Specialist. This position is a field-based position covering Eastern New Jersey and Eastern Pennsylvania.

Job Responsibilities

• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders.
• Provides frequent status updates and documented service reports to stakeholders.
• Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and performs other additional duties or projects as assigned.
• Ensures that installation, maintenance, and other work n
• Necessary is completed on time.
• Identifies problems and recommends resolutions on existing products and procedures.
• Analyze service data, to schedule proactive and reactive service.
• Work closely with colleagues for knowledge and skills transfer.
• Ability to operate and maintain a corporate vehicle.
• Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
• Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
• Ability to acclimate to modified schedules
• Assists in the development of equipment maintenance and performs other additional duties or projects as assigned.
• Documents and reports on field service activities as well as incorporates and promotes process improvements.
• Conducts new product evaluations.
• Participates in the generation of technical bulletins and basic operations and service procedures.
• Technical proficiency on one or more product line modalities
  
  

Qualifications

• Associates Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience.
• At least 4 years experience working with providing technical service for medical device equipment.
  
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Required Skills

Preferred Skills:

Analytical Reasoning, Communication, Continuous Improvement, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Incident Management, Problem Solving, Project Management Office (PMO), SAP Field Service Management, Service Request Management, Teamwork, Technical Credibility, Troubleshooting

The anticipated base pay range for this position is :

$69,000.00 - $111,090.00

Additional Description For Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Benefits

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits