📍 Location: Jakarta (Remote, but expected to visit clients’ offices 3-4x per week)

At CHOYS, we’re looking for someone who is:

• Experienced in B2B customer success, account management, or client experience.
• Based in Jakarta, as you’ll be working remotely but meeting clients regularly.
• Aligned with our values—Kind, Honest, and Self-Sufficient.



Key Responsibilities:

✅ Client Success Management (Indonesia & Global):

• Build and maintain strong relationships with CHOYS clients, ensuring a seamless onboarding experience and ongoing engagement.
• Develop and implement customer success strategies to improve retention, satisfaction, and expansion.
• Act as the main point of contact for clients, proactively addressing their needs and resolving issues effectively.

✅ Customer Engagement & Growth:

• Monitor and analyze client engagement data to identify areas for improvement and drive user adoption.
• Collaborate with product and marketing teams to enhance user experience, develop engagement initiatives, and promote new features.
• Lead training sessions and ensure a structured system for tracking and updating employers and employees to maximize CHOYS platform utilization.

✅ Documentation & Internal Strategy:

• Maintain internal documentation of client issues, resolutions, and platform insights to improve customer success workflows.
• Align customer feedback with product development and operational strategies to ensure continuous improvement.
• Advocate for customers internally, ensuring their insights contribute to company growth.

📢 What We’re Looking For:

• 3+ years of experience in customer success, client management, or a related role, preferably in SaaS, HR tech, or insurance sectors.
• Strong interpersonal and communication skills with the ability to build trust with clients and stakeholders.
• Experience working in Indonesia’s business environment; understanding of HR and employee benefits is a plus.
• Strategic thinker who can develop and implement engagement strategies on a global scale.
• Passion for employee well-being and workplace culture.
• Proactive, adaptable, and excited to work in a fast-paced startup environment.

🎈 Why Join CHOYS?

• Be part of a mission-driven company transforming workplace well-being.
• Work closely with founders and gain valuable strategic insights.
• Lead customer success efforts with autonomy and global impact.
• Grow with a dynamic, fast-scaling SaaS company making a difference.

Interested? Apply now and be part of the CHOYS journey!