Company: Circlepay Australia

Location: Ara Damansara, Selangor

Type: Internship (onsite)

Duration: 3 months.

About Circlepay:

Circlepay is an innovative fintech startup revolutionising how individuals access their earnings. Backed by the renowned venture capital investor Antler, we provide Australians with early access to their earned wages through our cutting-edge mobile app. Our mission is to enhance the financial stability of the working population using advanced technology.

Job Overview:

We are seeking a highly motivated, tech-savvy intern with exceptional communication skills to join our team in a Customer Success & Operations role. You will have the unique opportunity to work directly with Circlepay's founders (CEO and CTO), playing a crucial role in shaping our customer service approach. Your effective communication, problem-solving abilities, and proactive drive for continuous improvement will be key to your success in this role.

Key Responsibilities:

• Efficiently handle customer queries using our cloud-based service platform.
• Train and improve our AI customer service bot.
• Develop automated customer service workflows.
• Write clear and helpful customer service articles.
• Enhance customer experiences and internal processes.
• Work independently with minimal supervision
• Proactively identify issues and provide solutions.
• Take ownership of tasks and collaborate effectively within a team environment.

Qualifications:

• Excellent written English and communication skills.
• Strong grasp of technology and a quick learner of new applications.
• Previous customer service experience is a plus.
• Own transport is required.
• Studying or having completed a degree related to business and technology is beneficial.

Benefits:

• Gain exposure to the inner workings of a venture capital-backed startup.
• Contribute significantly to the development of an emerging fintech product.
• Develop a diverse skill set in customer service, operations, and technology.