This is a full-time role for a Collections Specialist (Outbound Calling) based in Manila. The Collections Specialist will handle outbound calls to borrowers with overdue payments, negotiate repayment arrangements, and maintain detailed records of all collection activities. The role requires a professional and empathetic approach to debt recovery. Experience in outbound calling or collections Strong negotiation and persuasion skills Excellent verbal communication skills Ability to handle difficult conversations professionally Proficiency in CRM or collections software Strong attention to detail and record-keeping Experience in financial services or lending is a plus Bachelor's degree in any related field