The Community Manager will ensure that our centers meet DevX's high standards of deliverables through daily supervision, client contract management, billing and invoicing coordination, sales management, inventory management, event planning, and client relationship management. The role requires a proactive approach to maintain facility upkeep and ensure smooth operations across all facets of the center.

Responsibilities

1.Facility Upkeep

- Supervise daily operations to maintain DevX standards.

- Conduct daily rounds of the center and report on cleanliness and maintenance issues.

- Check housekeeping and security daily, ensuring availability is reported.

2.Client Legal Contracts:

- Manage client contracts during onboarding and throughout their stay.

- Track changes to signed contracts and update them with addendums in coordination with the legal team.

- Ensure proper legal closure when clients leave the center.

3.Client Billing and Invoicing Coordination:

- Follow up on monthly client billing with new clients and the accounts team.

- Coordinate billing for resources like meeting rooms, event rooms, and flexi desks.

- Ensure timely collection of monthly bills from all clients, following up as necessary.

4.Sales Management for Specific Centers/Hubs:

- Conduct walkthroughs and sell available seats/inventory.

- Coordinate with leads and the sales team to close incoming inquiries.

- Close resource leads for the assigned centers.

5.Inventory Management:

- Create regular reports on the monthly status of current seat inventory.

- Coordinate with the accounts team for client exits.

- Manage the onboarding process for new clients.

6.Event Management for Clients:

- Plan and execute events for clients at the center.

- Handle center decoration during events and festivals.

- Manage all external events happening at the center.

- Gather feedback from participants and hosts.

- Increase social media followers and shares during events to expand DevX's reach.

7.Client Relationship Management:

- Oversee the onboarding of new clients and co-workers in coordination with internal departments.

- Complete client handover documentation and obtain necessary sign-offs.

- Manage the client exit process, including documentation.

- Handle client escalations and the ticketing process, providing regular updates.

- Take quarterly client feedback and report to relevant stakeholders.

- Maintain the master database of clients and co-workers in the system.

8.Maintenance Management:

- Ensure timely resolution of client-raised tickets and communicate status within TAT.

- Maintain compliance for the center and ensure all regulations are within validity.

Qualifications

• Proven experience in facility management or a related field.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and facility management software.
• Ability to handle client escalations and provide effective solutions.
• Knowledge of legal and regulatory requirements related to facility management.
• Experience: 3-5 Years