Is this you?

• You're currently working in Customer Success (or sales) at a SaaS company
• You have 1-3 years of experience and are ready for the next step in your career
• You're based in Stockholm or nearby and enjoy working from the office most days
• You're excited about joining a growing startup and want more ownership, impact, and the chance to shape how customer success is done

If this sounds like you, keep reading - we might be your next career move.

About DigiProc

DigiProc is an innovative SaaS company helping businesses gain control over their supplier relationships through our powerful platform. We enable companies to negotiate better prices, reduce risk, and manage their entire supplier ecosystem from a single solution. As a fast-growing startup in the heart of Stockholm, we're looking for passionate individuals who thrive in a dynamic environment and want to make a real impact.

The Role

We're seeking a Customer Success Manager who is ready to take the next step in their career. You'll be instrumental in ensuring our customers achieve maximum value from DigiProc, working directly with clients to drive adoption and build lasting relationships that lead to renewals and growth.

Key Responsibilities

• Onboard new customers and guide them through the implementation process
• Help clients execute successful supplier negotiations to achieve price savings, improved payment terms, implementation of Code of Conduct policies etc.
• Drive platform adoption and ensure customers realize tangible value from DigiProc
• Develop and maintain strong relationships with key stakeholders at client organizations
• Work closely with our Sales team on renewal strategies and identifying expansion opportunities
• Monitor customer health metrics and proactively address potential issues
• Gather customer feedback to help improve our platform and services
• Serve as the voice of the customer within DigiProc

Requirements

• 1-3 years of Customer Success Manager experience at a SaaS company (this is essential) or Sales
• Fluent in Swedish and English
• Experience working with CRM systems - HubSpot experience strongly preferred
• Experience with B2B customers
• Proven ability to manage customer relationships and drive satisfaction
• Strong communication and relationship-building skills
• Comfortable working in a fast-paced startup environment
• Interest in procurement, supplier management, or negotiations is a plus

Why Join DigiProc?

• Career Growth: Opportunity to build and shape the customer success function as we scale
• Learning Environment: Work directly with founders and senior leadership
• Real Impact: Your work directly influences customer success and company growth
• Startup Culture: Close-knit team of 14 where everyone's voice matters
• Innovation: Encouraged to experiment, learn fast, and drive improvements
• Work-Life Balance: Centrally located Stockholm office where we work together most days with flexible arrangements