Company Overview: Dune Security’s User Adaptive Risk Management solution proactively prevents insider threats and social engineering by simulating multi-channel attacks, scoring user risk, and adapting training and controls in real time. Powered by AI, we quantify employee risk with comprehensive data and automatically deliver user-adaptive training and intervention. For higher-risk users, our platform integrates seamlessly with the broader security stack to dynamically implement controls. Backed by Toba Capital, Craft Ventures, Alumni Ventures, Firestreak Ventures, and Antler, we empower CISOs to proactively manage human risk—the leading cause of cybersecurity breaches—and build safer, more resilient organizations.

We are seeking a Solutions Engineer / Customer Success Engineer with strong cybersecurity expertise and a passion for enabling customer outcomes. This hybrid role spans both pre-sales and post-sales, making it ideal for candidates who thrive at the intersection of technical depth, customer engagement, and long-term partnership.

You will work closely with CISOs, security teams, and enterprise stakeholders to:

• Guide prospects through technical validation and solution design.
• Ensure seamless onboarding, integration, and adoption post-sale.
• Drive measurable security outcomes and customer satisfaction.
• Serve as a trusted advisor across the full customer lifecycle.

This is a high-impact role within a fast-growing startup, offering significant ownership, visibility, and career growth opportunities.

Key Responsibilities

Pre-Sales & Solution Design

• Lead technical discovery to understand customer pain points, integration needs, and success criteria.
• Deliver tailored demos, workshops, and proof-of-value (POV) engagements focused on measurable outcomes.
• Design configurations that map to customer risk models and technology stacks (e.g., Microsoft 365, Google Workspace, Okta, Proofpoint, Abnormal).

Onboarding & Implementation

• Own technical onboarding, ensuring integrations across IAM, email security, EDR, and DLP are smooth and effective.
• Develop and share best practices, playbooks, and configuration guides to accelerate time-to-value.
• Troubleshoot and resolve technical issues, coordinating with Product and Engineering as needed.

Customer Success & Ongoing Value

• Act as the primary technical partner for customers post-sale, ensuring adoption, satisfaction, and measurable risk reduction.
• Proactively monitor usage, success metrics, and risk scores to identify opportunities for optimization.
• Partner with Customer Success Managers to drive renewals, expansions, and advocacy.
• Translate customer feedback into product requirements and roadmap influence.

Customer Advocacy & Partnership

• Build long-term trust with security leaders and technical stakeholders.
• Represent the “voice of the customer” internally, ensuring their needs are met across the organization.
• Participate in strategic account planning, renewal discussions, and QBRs (Quarterly Business Reviews).

Qualifications

Required:

• 4–5 years in Sales Engineering, Solutions Architecture, Customer Success Engineering, or equivalent technical roles in cybersecurity or enterprise SaaS.
• Strong understanding of at least two of the following: (1) Security awareness & human risk platforms, (2) IAM/identity security (Okta, Entra ID), (3) Email threat protection, (4) Cloud ecosystems (Microsoft 365, Google Workspace).
• Experience configuring and troubleshooting security integrations and APIs.
• Excellent communication skills for both technical and executive stakeholders.

Preferred:

• Familiarity with scripting or automation (Python, PowerShell, Zapier, Workato).
• Relevant certifications (CISSP, CEH, Okta Certified, Microsoft Certified: Security Administrator).
• Experience running POVs, onboarding customers, and managing enterprise accounts.

What You’ll Bring

• Technical Depth: Strong cybersecurity and enterprise IT foundation.
• Customer-Centric Mindset: Focus on outcomes, adoption, and value realization.
• Adaptability: Thrive in a fast-moving, high-growth startup environment.
• Collaborative Spirit: Work across Sales, Product, Engineering, and Customer Success to drive impact.
• Leadership: Operate independently, build trust with customers, and contribute strategically.

Additional Details

• Location: NYC preferred, hybrid or remote (U.S.) possible for exceptional candidates.
• Hours: Full time.

Joining Dune Security means shaping the future of human risk management in cybersecurity. If you’re passionate about customer impact and innovation, we encourage you to apply.

Note: Dune Security is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.