Company: Fair Warranty

Location: Remote / Greater Phoenix Area

Department: Claims

Reports To: Executive Leadership Team

Fair is on a mission to make vehicle protection... fair. Most drivers hit extended warranties at the worst possible moment, stuck in a dealership finance office, pressured into products that are confusing, overpriced, and designed to deny claims. We believe drivers deserve better.

We're building a modern vehicle protection platform with transparent pricing, simple coverage, and a digital first experience from purchase to claims. When repairs happen, we work with repair shops to get drivers back on the road fast. We're the company we wish existed when we bought our first car.

And we're doing it with AI at the core. We're using machine learning to transform how contracts are priced, underwritten, and serviced, replacing decades of actuarial guesswork with real time, data driven intelligence. Our pricing models, claims prediction systems, and fraud detection capabilities are becoming the foundation of a defensible data advantage in a category that has been manual, fragmented, and ripe for disruption.

As we continue to grow, we are seeking an experienced and strategic Head of Claims to lead and evolve our claims operations.

The Head of Claims will be responsible for leading the overall claims strategy, operations, and performance at Fair Warranty. This role will oversee the full claims lifecycle, ensuring efficient processing, regulatory compliance, strong partner relationships, and an exceptional customer experience. The ideal candidate will combine operational leadership, strategic thinking, and a deep understanding of claims management.

• Lead and manage the end-to-end claims operations across all warranty products
• Develop and implement claims strategies that improve efficiency, customer satisfaction, and operational performance
• Establish and maintain claims policies, procedures, and governance frameworks
• Ensure compliance with regulatory requirements and internal risk management standards
• Monitor claims performance metrics, including cycle times, approval rates, and cost management
• Identify opportunities for process improvements and automation within the claims workflow
• Manage and develop a high-performing claims team, including hiring, training, and performance management
• Collaborate with underwriting, operations, customer support, and external partners to ensure smooth claims handling
• Manage relationships with third-party administrators, service providers, and vendors
• Provide reporting and insights to executive leadership on claims trends, risks, and operational improvements

• 7+ years of experience in claims management, preferably within VSC / auto warranty, or protection products
• Proven experience leading and developing claims teams
• Strong understanding of claims processes, risk management, and compliance requirements
• Demonstrated ability to improve operational performance and customer outcomes
• Excellent leadership, communication, and stakeholder management skills
• Experience implementing claims technology or process automation is an asset
• Analytical mindset with strong decision-making abilities

• Opportunity to shape and lead the claims function at a growing organization
• Competitive compensation and benefits package
• Collaborative and entrepreneurial work environment
• Career growth and leadership development opportunities

Interested candidates are invited to submit their resume and cover letter outlining their relevant experience and leadership achievements.

Fair Warranty is an equal opportunity employer committed to building a diverse and inclusive workplace.