Commercial Operations Intern

Location: Austin, TX (Must reside in or be willing to relocate to Austin)
Work Model: In-office at Capital Factory 3 days per week
Department: Commercial – Texas

About Glīd

Glīd is redefining freight mobility through an integrated Road-to-Rail logistics platform which provides Mobility-as-a-Service (MaaS). We work at the intersection of rail, ports, first-mile trucking, and industrial supply chains to unlock underutilized infrastructure, improve freight economics, and reduce operational friction across the first mile logistics ecosystem.

As our commercial team grows, we require structured CRM architecture, clean data systems, and reliable forecasting visibility. This role is foundational to building that infrastructure.

Role Overview

The Commercial Operations Intern is responsible for maintaining and optimizing the commercial operating backbone within HubSpot.

This is not an administrative internship. This is a systems-focused, analytics-driven role that directly supports pipeline visibility, forecasting accuracy, and revenue scalability.

You will own CRM hygiene, workflow automation, and reporting infrastructure. Your work will directly impact executive decision-making.

First 30 Days: Certification & System Mastery

Your first month will be structured and certification-focused.

During your first 30 days, you will be expected to complete multiple HubSpot certifications, including but not limited to:

• Revenue Operations Certification - aligning marketing, sales, and service to grow revenue, streamline processes, and optimize operational performance.
  

• Reporting Certification - Understand CRM data, create and customize reports, build dashboards, and use data to make decisions.
  

• Inbound Marketing Certification - inbound tactics that tie into automated marketing flows.
  

This structured onboarding ensures you develop both technical proficiency and a deep understanding of how CRM systems support commercial operations.

By the end of Month 1, you should:

• Understand Glīd’s pipeline structure
  

• Be fluent in HubSpot terminology and architecture
  

• Identify areas for immediate CRM hygiene improvement
  

• Present a structured CRM optimization plan to the team
  

Core Responsibilities

1. CRM Infrastructure Ownership (HubSpot)

• Audit and clean contact, company, and deal records.
  

• Enforce structured data entry standards.
  

• Build and maintain property schemas aligned with logistics-specific data (e.g., freight lanes, modal type, port alignment, rail access).
  

• Standardize pipeline stages and ensure deal tracking discipline.
  

• Serve as the internal HubSpot process authority.
  

2. Data Quality & Governance

• Establish CRM hygiene standards and monitor compliance.
  

• Eliminate duplicate records and incomplete fields.
  

• Implement automation logic to reduce manual data entry errors.
  

• Maintain segmentation frameworks to support outbound targeting and reporting.
  

3. Workflow & Automation Development

• Build and optimize workflows for:
  

• Inbound lead routing
  

• SDR task creation
  

• Lifecycle stage progression
  

• Deal-stage triggers
  

• Notifications and reminders
  

• Partner with the Mobility Associate to ensure Clay and outbound automation integrate seamlessly into HubSpot.
  

• Improve operational efficiency through structured automation logic.
  

4. Reporting, Dashboards & Forecasting Support

• Build dashboards tracking:
  

• Pipeline by stage
  

• Conversion rates
  

• Opportunity velocity
  

• Segment performance
  

• Forecast accuracy
  

5. Process Documentation & Continuous Improvement

• Document CRM workflows and standards.
  

• Create internal guides for data entry and pipeline management.
  

• Recommend system improvements to enhance scalability.
  

• Support implementation of AI-enabled CRM enhancements as the team grows.
  

Required Qualifications

• Currently pursuing or recently completed a degree in:
  

• Business
  

• Economics
  

• Supply Chain
  

• Analytics
  

• Information Systems
  

• Or related field
  

• Strong Excel proficiency (formulas, pivot tables, data organization).
  

• Highly analytical and detail-oriented.
  

• Comfortable learning technical platforms quickly.
  

• Strong organizational and process discipline.
  

• Interest in logistics, infrastructure, or commercial operations.
  

Preferred Qualifications

• Prior exposure to HubSpot or other CRM systems.
  

• Experience building reports or dashboards.
  

• Familiarity with workflow automation logic.
  

• Understanding of sales pipeline management concepts.
  

What Success Looks Like (6–12 Months)

• HubSpot fully structured with minimal data inconsistency.
  

• Clean, reliable dashboards used for weekly commercial reviews.
  

• Automated workflows reducing manual friction.
  Improved forecast visibility and pipeline clarity.

• Documentation in place to support commercial scale.
  

Who You Are

• Systems-minded and process-driven.
  

• Highly analytical with strong attention to detail.
  

• Comfortable holding others accountable to standards.
  

• Curious about logistics and infrastructure economics.
  

• Interested in building the backbone of a high-performance commercial team.
  

How to Apply

Send your resume and a brief note on why you're the right person to help Glīd win in Texas to careers@glidtech.us.

Equal Opportunity Statement