RESPONSIBILITIES

● Manage and scale Inbound and Outbound operations, Warehouse operations and Hiring / People Operations

● Design and implement business strategies, plans and procedures focusing on long term vision and short term plans

● Set comprehensive goals for performance and growth with C-suite team

● Streamline warehouse and shipping operations. Define and monitor performance (monthly KPIs across department) and manage team to ensure delivery, and growth

● Establish policies that promote company culture and vision

● Oversee daily operations of the company and the work of executives

● Define needs and scale teams across organization, prioritizing needs based on growth stage

● Evaluate operational performance by analyzing and interpreting data and metrics

● Build out new departments, including data / insights function, international teams, as needed.

● Support CEO on critical organization decisions, including reporting structure, key procedures and more.

● Assist CEO in fundraising ventures and other special projects

● Work with investors as needed, and manage delivery of Operational reports

● Participate in expansion activities and strategic partnerships (investments, acquisitions, corporate alliances etc.)

REQUIREMENTS

● Proven experience as Chief Operating Office or relevant role

● Understanding of business functions such as HR, Finance, Customer Support etc.

● Demonstrable competency in strategic planning and business development

● Experience in fundraising will be a plus

● Working knowledge of data analysis and performance/operation metrics

● Working knowledge of IT/Business infrastructure and MS Office

● Outstanding organizational and leadership abilities

● Excellent interpersonal and public speaking skills

● Aptitude in decision-making and problem-solving

● BSc/BA in Business Administration or relevant field; MSc/MBA is a plus