Delivering excellent customer support services to our customers via phone, email, and chat, you will assist our clients in resolving payroll-related inquiries, troubleshooting technical issues, and ensuring their seamless usage of our payroll product. The ideal candidate will possess a strong understanding of payroll fundamentals, be technically proficient, exhibit a strong work ethic, and demonstrate a genuine passion for helping small businesses succeed.

*This is a hybrid role requiring 3 days in office (Monday, Tuesday, and Wednesday)

Anticipated Start Date: April 15, 2025

As a Homie, you are a bar raiser, which means you come with:

• 2+ years of customer support experience

• Preferably 1+ years working in payroll support, implementation or tax

• Proven track record of providing exceptional customer service in a contact center environment

• Demonstrated problem-solving skills and the ability to think critically

• Excellent communication skills with a friendly and professional demeanor

• Tech-savvy with the ability to quickly learn and navigate new software applications

• Ability to work independently as well as collaboratively within a team

• Passion for supporting small businesses and helping them succeed

• Set high standards for yourself matched with exceptional interpersonal skills

• Grit and enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change coupled with a goals-over-roles attitude

• Bonus points for Spanish fluency & understanding of payroll fundamentals at the federal, state, and local levels

As a Homie, you will make an impact by:

• Providing exceptional customer support by promptly responding to customer inquiries via phone and email

• Troubleshooting and resolving customer-reported problems by effectively diagnosing and escalating issues as needed

• Educating customers on the features, functionalities, and best practices of our payroll product

• Keeping accurate records of customer interactions, inquiries, and resolutions in our customer support system

• Collaborating with internal teams to convey customer feedback, identify trends, and suggest product enhancements

• Ensuring customers are getting the most value from our products and that they are on the right plan to meet their needs best

• Striving to exceed customer expectations and contribute to the overall customer satisfaction and retention goals

• Willingness to learn and keep up with product enhancements to support customers effectively

What We Offer:

• Stock Options - Everyone is an Owner!

• 401(k) program + 4% company match

• Employer supplemented Medical, Dental, and Vision Insurance Plans

• 20 days of accrued PTO, annual paid holidays and paid volunteer time off

• Continued learning and development stipend

• Paid life insurance

• Short- and long-term disability coverage

• Paid parental leave

• Commuter benefits

• Flexible spending account (FSA) options

• Top-of-the-line equipment and stipend for workspace setup

• Work from home Monday, Thursday, & Friday

• Meals provided at our vibrant work spaces

• Team offsites and monthly opportunities to engage with fellow Homies

What to Expect During the Interview Process:

• Meet the Talent Acquisition team, Lauren B.

• Meet the Hiring Manager, Matthew S.

• Participate in a Technical Interview

• Meet the Leadership team

• Background Check + Offer Stage

• Welcome to the team 💜🎉

Diversity, Equity, and Inclusion at Homebase:

At Homebase, we value our differences, and we encourage all to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Homebase is proud to be an equal opportunity employer and participant in the U.S. Federal E-Verify program. Accommodations will be provided during the hiring process if needed. Please advise us of any accommodations needed within your application to ensure fair and equitable access throughout the recruitment and selection process.

**Interview Recording Notice

By participating in interviews with Homebase, you consent to the use of Metaview, a recording and transcription tool, during the interview process. Please be aware that all interviews may be recorded and transcribed for the purpose of evaluating candidates and ensuring the quality of our recruitment process. If you do not consent to being recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.

About Us

Our mission is to make small business teams unstoppable.

Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. As the leader in small business team management, Homebase tracked 1+ billion hours for 2.5+ million workers last year.

We're based in San Francisco, Houston, Denver, and Toronto. We're backed by leading venture investors L Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.

You'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve.

So what do you say, will you join us on our mission to empower small businesses?