Employment Type: Full-Time (6 Days/Week)

Salary Range : SAR 4,000 - 5,000

Experience Required: 2-3 Years of Hotel Experience

About Us:

Livedin is a fast-growing short-term rental management and hospitality company based in Riyadh, KSA. We're on a mission to redefine the short-term rental experience through innovation and exceptional service.

Our goal is to empower property owners by transforming their investments into profitable, hassle-free ventures. We handle every aspect of property management, from listing creation and guest communication to housekeeping, key exchange, and pricing optimization.

At Livedin, we are driven by a passion for hospitality. We blend technology and personalized service to deliver seamless experiences for both property owners and guests, bringing peace of mind to our clients and memorable stays for travelers.

Job Overview:

We are seeking a dynamic and detail-oriented Guest Experience Associate to oversee and maintain a portfolio of properties in Riyadh. The Associate will ensure properties consistently meet high hospitality standards for cleanliness, maintenance, and guest experience. This is a field-based role that involves frequent property audits, hands-on issue resolution, and VIP guest engagement to deliver seamless experiences.

Key Responsibilities: Property Audits & Quality Assurance

• Conduct regular property audits to ensure cleanliness, inventory replenishment, and adherence to hospitality standards.
• Perform spot checks after cleaning to ensure properties are guest-ready.

Maintenance Management

• Coordinate with technicians to promptly resolve maintenance issues within set SLAs.
• Proactively identify and report property maintenance concerns during audits.

Team Coordination

• Manage the daily cleaning schedule by assigning and supporting cleaning teams at properties.
• Collaborate closely with cleaning staff to maintain service quality and efficiency.

Guest Experience & Concierge Services

• Provide personalized concierge services to VIP guests, assisting with check-ins and acting as the main on-ground point of contact for issue resolution.
• Ensure all properties deliver a seamless, welcoming guest experience.
• Address operational issues that could impact the guest experience.

Reporting & Communication

• Maintain timely communication with the management team regarding property conditions, guest feedback, and maintenance updates.
• Provide regular reports on property status and operational insights.

Requirements:

• Experience: 2-3 years in hotels, preferably in field operations or property management.
• Driving License & Iqama: Valid Saudi driving license and Iqama are required.
• Skills:
• Strong attention to detail and high service quality standards.
• Effective multitasking and prioritization skills.
• Excellent communication and team coordination abilities.
• Proactive problem-solving approach to enhance guest satisfaction.