What you'll focus on
First and foremost, you’ll be the brand ambassador for Locad, but also the support function that our customers use to ensure they get the most of the Locad platform. Your objective is to build long term relationships that are built on trust. After all, the customers we bring on board are building their business and we are key to their success, as they are to ours.
Other objectives that belong to this role;
Own the account management and monthly business review process for assigned LOCAD brands
Manage and represent assigned LOCAD brands with internal stakeholder
Ensure brand inquiries are prioritized and answered within Service Level Agreement (SLA)
Assist in updating / improving the Customer Success Management (CSM) knowledge-base and account management Standard Operating Procedures (SOPs)
Continuously secure actionable brand feedback to improve LOCAD offering.
Lead & Coach junior Customer Success colleagues.