• Manage a high volume of incoming client inquiries via email and chat, while consistently meeting service-level expectations.

• Take full ownership of customer issues with an aim to resolve them in a single interaction whenever possible.

• Escalate unresolved or complex cases to internal teams with clarity and accuracy.

• Spot patterns and emerging trends in customer contacts, and flag them to our operations and technology teams.

• Gather, organise, and relay feedback from clients to help us continuously improve the customer experience.

Experience

• Background in Customer Support or Technical Support.

• Experience supporting merchants or business customers is a strong advantage.

Technical Skills

• Strong written and verbal communication, with the ability to explain information simply and confidently.

• Solid problem-solving skills and comfort navigating digital tools and platforms.

• Tech-savvy mindset with the ability to troubleshoot effectively.

Behavioural Strengths

• Natural empathy and patience, especially during high-pressure interactions.

• Ability to build rapport quickly with a wide range of clients.

• High emotional intelligence and a calm, steady approach to challenging situations.

• Annual performance bonus.

• 25 days PTO

• HMO

• MacBook

• Annual learning and development budget.

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.