What you'll focus on
- Review and revise existing SOP (as needed) and document new processes into an operating plan
- Consolidate operating plans into a central database via the CRF process
Service
- Participate in initiatives geared at service improvement (e.g. SDD, Logiwa AI Job Optimization) by providing ground support, coordinating the testing, data gathering for feasibility, and process documentation.
Audit
- Perform operational audit e.g. post-Logiwa implementation, GEMBA walk, etc.
- Assist CS and CT in operational compliance to third-party or client-initiated audits e.g. ISO audit.
- As needed, support Operations in campaign planning by checking if documentation e.g. CT Link are updated
Training and Knowledge transfer
- Alongside the Implementation Team, train CT and Warehouses with new processes e.g. WMS optimization, new marketplace requirements for packing, etc.
- Maintain a central record or knowledgebase for warehouse issue troubleshooting
- Participate in operational projects aimed at improving efficiency and/or productivity.