As a Customer Success Associate, you will bring a true passion for solving customer issues and providing the highest level of customer care. Your immediate responsibility will be to help us build a first-class customer success experience.

Locad’s customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.

• Working within our Operations department, you support the Customer Success team with the day to day support of our customers.

• You’ll liaise with internal stakeholders across the business to maximise efficiency by automating tasks, building processes and resolving technical issues.

• Provide meaningful customer support by listening and understanding customer issues.

• Work closely to build relationships with customers that provide long lasting solutions.

• This role will report to a Customer Success Manager.

• You have an understanding of Supply Chain, Logistics or eCommerce.

• You have experience in a customer success or vendor management role, ideally within a similar sector. If not, you have the drive and passion to learn.

• You’re comfortable with discussing issues that can vary from performance to technical.

• You are a confident communicator that can listen, understand and provide solutions.

• You’re comfortable with dealing with multiple tickets and requests.

• Annual performance bonus.

• 25 days PTO

• HMO

• MacBook

• Annual learning and development budget.

• Hybrid set-up.

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.