Operations Associate - Warehouse [Australia]



Posted on Friday, May 3, 2024
What you'll focus on
  • Daily monitoring of warehouse performance:
  • Inbound Completion
  • Order Fulfillment
  • Outbound/ Handover to Last Mile Partners
  • Return to Sender (RTS)
  • Order Cancellation
  • Ticket resolution
  • Ensuring that the quality of all services provided meet LOCAD Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) by:
    • Creating daily backlog reporting
    • Creating & sending weekly, monthly, and quarterly performance reports to carriers with deep dive on specific locations affected
    • Day to Day Performance escalations / coordination via carrier chat groups to expedite urgent action
  • Conduct Root Cause Analysis (RCA) to fully understand arising problems throughout the warehouse management and propose solutions and improvement opportunities.
  • Responding to internal/ external inquiries by coordinating with Warehouse partners and Internal Business Units
  • Meeting / exceeding ticket resolution SLAs to fully meet customer expectations
  • Tracking and fixing shipping errors in the system
  • Coordinating with carriers on warehouse schedules and vice versa
  • Making special shipping arrangements as necessary.
What you bring
  • Degree in business, management, logistics or a related field preferred.
  • Strong working knowledge of warehouse operations and management.
  • Time management skills and the ability to delegate.
  • Excellent leadership and organizational skills.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and data entry software.
  • Problem-solving skills.
What you'll get
  • Annual performance bonus.
  • 25 days PTO
  • HMO
  • MacBook
  • Annual learning and development budget
Please limit to one application
We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.