• Develop and maintain metrics/KPIs, reports, process documentation.
• Ensure an efficient warehouse operation which can fulfil orders within agreed SLA's across several warehouse lcoations.
• Efficiency plan and coordination of administrative activities to ensure accuracy results in all aspects of operations from Order creation to order fulfillment.
• Ensure continuous review and improvement of operational processes to ensure accuracy and compliance. Oversee daily monitoring efforts to ensure productivity objectives meet company/departmental standards.
• Arrange daily/weekly meetings with warehouse partners as appropriate to review overall warehouse performance.
• Ensure process of tracking and maintaining productivity standards for each Ops Executive/ Associates.
• Make sure that SOPs are always followed and utilizing appropriate methods.
• Develop and maintain strong relationships with Internal and External stakeholders to ensure optimal performance.

• Coach, manage and develop Ops Executive/ Associates to optimize performance and meet targets and deadlines.
• Set department objectives/KPIs and review and assess on-going performance of direct reports.

• Responding to External and Internal queries via FreshDesk.

• Contribute to the creation and implementation of best practice warehouse, strategy, processes and improve operational performance

• Experience in either B2C or B2B fulfilment.
• Experience in a supervisory or managerial role in warehouse operations.
• Data-driven mindset.
• Confident decision-making at all levels.
• Excellent attention to detail
• Highly developed interpersonal and communication skills coupled with the ability to negotiate and influence at all levels within the business
• Ability to build, lead and motivate a skills team able to meet objectives and agreed targets.

• Annual Bonus
• 25 days leave.
• Health Insurance.
• Macbook.
• Annual Learning & Development support.

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.