Data Management: Maintain files and trackers for accurate records.

Performance Reporting: Compile weekly performance updates from Metabase for service metrics analysis.

Process Documentation: Document Customer Success processes to improve team efficiency.

Courier Status Assistance: Track courier parcels with Locad and partner carriers, ensuring timely updates and resolutions.

Internal Follow-Ups: Support internal follow-ups to ensure task and project progress.

• Has strong proficiency in Microsoft Excel for data management and reporting

• Has excellent English proficiency and communication skills

• Has effective time management abilities to prioritize tasks and meet deadlines

• Is detail-oriented with a focus on accuracy and quality of work

• Has the ability to work collaboratively in a team-oriented environment

• Hands-on experience and mentorship in customer success and operations

• Learning and development in a diverse team and dynamic environment

• Opportunities to contribute meaningfully to the success of the business

• Generous allowance

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.