QA Customer Service

MyRobin.ID

MyRobin.ID

Customer Service, Quality Assurance
Yogyakarta City, Special Region of Yogyakarta, Indonesia
Posted on Saturday, December 23, 2023
Qualifications:

  • Previous work experience in QA customer service
  • Strong communication skills, both oral and written
  • Understanding of testing methodologies and QA processes
  • Ability to use testing software and related QA tools


Task and responsibility:

  • Conduct regular assessments and evaluations of service operations
  • Define quality standards and performance metrics for service delivery
  • Indentify areas of improvement and recommend corrective actions
  • Collaborate with teams to implement quality improvement initiatives
  • Monitor compliance with quality standards and regulations
  • Analyze service processes and identify opportunities for optimization
  • Collaborate with teams to implement process improvements
  • Ensure adherence to regulatory complianc and operational standards
  • Conduct audits to confirm compliance with established processes
  • Assist in the development of process documentation and guidelines