Business Operations Manager

Key skills required:

○ End to end operations management

○ Excellent People Leadership Skills

○ Both 0 to 1 and 1 to 100 skillsets

○ Hustler and Bias for Action

○ Problem Solving Mindset

○ Numbers driven – good at data / analytics

○ Collaborate with growth and product teams

○ Fluency in Kannada language.

○ Bonus: Prior experience of handling ops in Mobility, E-commerce and other digital native businesses

OKR for the position:

Overall P&L for City including but not limited to:

○ Supply Onboarding & Availability (# Drivers, %Available, %Acceptance etc)

○ Customer Experience (Ratings, Escalations, Issue Resolution etc)

○ Customer Retention (Both Driver & Rider)

Scope of the role:

○ City Operations (E.g. Driver onboarding, engagement, training, improving availability etc)

○ Central Operations (Eg. Call center, Ops product enhancements etc)

○ New City Launch (Stakeholder alignment, Initial supply & demand onboarding etc)

○ Customer Experience (Both Driver & Rider)

About Namma Yatri

Namma Yatri is an ecosystem initiative by Juspay. Namma Yatri is India’s first open mobility ride hailing app built on open protocols and 100% open-sourced. It is a community-first ride hailing app to make city transportation efficient, affordable, safe and sustainable. Its USPs are:

● Open Product: Powered by open-source software (like Android, Linux, ChatGPT, Google Chromium etc). Built on open protocols (like Internet, UPI, Mobile 4G/5G etc). Data is open (like Covid19 data, RTI, City’s weather etc). Open source enables transparency, collaboration and innovation.

● Zero Commission: It is a “direct-to-driver” app. There are no middle-men. What the customer pays goes 100% to the driver and his family. In the long term, this is more efficient & sustainable as the riders will pay less and drivers will earn more.

● Community-owned: It is owned by the city, not a single company. The product is defined by the city’s “Community Collective” which takes into account the interests of consumers & drivers and the local regulations. It has broad representation like administrators, philanthropists, influencers, technologists et al.

● Fast, Easy & Safe Rides: Blazingly fast, super-easy app to book rides. Door-step pickups by trusted drivers. Happy drivers and happy customers.

● Namma Yatri Traction so far

● 100% Open-sourced (customer app, driver app, backend platform, ops dashboard)

● Open-data here

● Bangalore: 1.2 Cr Trips. ~100K drivers onboarded. 20L+ registered users.

● Other cities: Delhi NCR, Hyderabad, Chennai, Kolkata, Cochin