Company Description -

Namma Yatri is a pioneering, government-supported ride-hailing platform developed by Juspay, India’s leading payment processor, with the mission to empower drivers and integrate public transport. Built on an open-source, open-data framework powered by BECKN and ONDC, Namma Yatri operates on a direct-to-driver, zero-commission model, ensuring that drivers retain 100% of their earnings. With strong partnerships with state governments and a self-sustained model through affordable subscriptions, Namma Yatri has already earned over Rs 1200 crore for its driver community. The platform is revolutionizing urban mobility by offering a more equitable, reliable, and customer-friendly experience, and is expanding its impact across India. This model empowers local drivers, enhances public transport adoption, and brings lasting benefits to both riders and the community.

Role Description -

We are looking to hire a Business Operations Manager to drive growth and run the driver/supply operations in Mumbai. This role will focus on increasing driver supply, building relationships with auto and cab unions, and working with local stakeholders to scale operations efficiently.

Location - Mumbai

Key Responsibilities -

• City Operations (E.g. Driver onboarding, engagement, training, improving availability etc)
• Central Operations (Eg. Call center, Ops product enhancements etc)
• New City Launch (Stakeholder alignment, Initial supply & demand onboarding etc)
• Customer Experience (Both Driver & Rider)
• Supply Onboarding & Availability (#Drivers, %Available, %Acceptance etc)
• Customer Experience (Ratings, Escalations, Issue Resolution etc)
• Customer Retention (Both Driver & Rider)

Required skills and qualifications -

• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Strong proficiency in English, Hindi, and Marathi. Must be able to communicate effectively in Marathi and preferably be based in Maharashtra.
• Two or more years of proven experience in mobility
• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes

Other Preference -

• Willingness to travel to different parts of Maharashtra.

Why Join Us?

• Open and transparent culture. We embrace openness and promote creativity and ideas from anyone and everyone.
• Impactful role in a fast-growing startup with ample room for career growth.
• Direct influence on creating a dent in India’s transportation ecosystem.
• Collaborative, results-driven team culture