Japan Country Manager



Posted on Thursday, April 25, 2024

About the Company

At ORA, we believe that health and wellbeing should be more accessible, convenient and personal. We're build a modern, digital experience that enables patients to access care on their terms, with brands that deliver high quality, speciality treatments and care for a number of chronic condition.

We are a house of healthcare brands powered by a vertically integrated telehealth platform. Founded in 2020, ORA is now SEA’s fastest growing digital health provider operating in Singapore, Malaysia and the Philippines with additional markets being launched soon. Our growing portfolio of healthcare brands includes andSons (men’s health), OVA (women’s health) and Modules (online dermatology).

We are young company with experimentation as part of our DNA. We frequently iterate to conviction with a strong hypotheses-led culture. The whole company sets quarterly OKRs and has the ability to rapidly shift gears in response to new insights, or changing market conditions in order to deliver on our company-wide objectives. It is critical for us that you share these philosophies, are adaptable to change and comfortable with solving for ambiguity.

We don’t just talk about customer-centricity, “patients first” is a core company value and we work closely across our marketing, product, medical support and clinical teams to deliver high-quality health care to our patients. In 2024, we have ambitious plans to expand our operations further in Asia with the core objective of leveling up our core healthcare infrastructure, investing in greater personalisation and delivering higher touch services and support for sustained health outcomes

We have recently our $10M Series Around of fundraising, banking the biggest round of any telehealth player in South East Asia and unlocking the next stage of our journey.

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard - and we're gonna need all the help we can get....!

Want to be part of it?

Join us to be a critical part of our growth journey here in Japan!

Values we want to see:

Curiosity: Growth mindset, a hunger to learn and expand horizons, a genuine interest in the world. The patience and perseverance to get it right, and the empathy for ORA Group to find the right solutions.

Capability: Top of their game, unique and rare talent with the potential to build a once in a generation company with us

Humility: Complete lack of arrogance and skilled at holding themselves accountable with owner mindset. High levels of self-awareness, always wanting to improve, most comfortable in a feedback culture. A true mix of ambition and compassion

Execution experience: a focus on disciplined execution. Not just a dreamer, not starting things but never ending them, but rather someone who knows how to get a job done.

Owner mindset: work with an ownership mindset and proactivity.

What you’ll do (Responsibilities)

We're looking for a 'smooth operator' that speak fluent Japanese and English to lead our end-to-end operation in Japan. This is a rare opportunity to have full P&L responsibility and lead a cross-functional team to execute on our ambitious growth targets within the region by delivering high-quality patient experiences. The role will draw on strong product and operational background, as well as the ability to react effectively to quantitative data to prioritize commercial decisions.

  • Build and manage a local team to support our growing patient base in Japan.
  • Plan the annual budget, manage both revenue and expense, oversee and deliver desired financial results to ensure profitability and growth.
  • Manage day-to-day operations to ensure operational efficiency, quality, service and cost-effective management of resources as well as meeting revenue and budget goals.
  • Analyze industry and patient trends to track, report and execute with the teams of optimize for growth and shift resources into the right areas.
  • Lead quarterly country-specific reviews and executive engagement for the wider business within these partnerships to deliver on the growth agenda.
  • Oversee negotiation, update and maintenance of the legal framework governing the business relationship with clients.
  • Oversee overall customer satisfaction and maintain good business relationship between ORA and the customers in the responsible area.

Job Qualifications

  • Be based / willing to relocate to Japan - reporting directly to our CEO
  • 4-5+ years in consulting (MBB preferred), investment banking, or start-ups (bonus for prior experience in B2C consumer brands or healthcare
  • Possesses an entrepreneurial and 'patient-first' mindset, highly driven to reach the best clinical outcomes for our patients
  • Communicates fluently in Japan and English
  • Understand the Japanese and Asian consumer market - in particular, patient demographics, behaviors and healthcare systems inside out
  • Robust analytical capabilities with the ability to synthesize findings, draw out insights and execute on recommendations
  • Strong ability to prioritize, manage multiple projects and deliver growth results within a highly ambiguous environment
  • Strong leadership skill set with experience in leading cross-functional teams and expertise in running an organization and structure