Customer Success Manager



This job is no longer accepting applications

See open jobs at Payd.
Kuala Lumpur, Malaysia
Posted on Saturday, January 6, 2024
Company Description

Payd is a “force for good” startup in Singapore with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a Customer Success Manager to join our team in Malaysia.

We’re passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. We’re looking for a Customer Success Manager with relevant B2B experience, working with enterprise level clients and experience in onboarding individual users.

Job Description

What you’ll be doing

  • Building and fostering trusted relationships with leaders from our customers’ HR departments
  • Designing and executing customized onboarding programs helping customers seamlessly achieve their goals through the use of Payd’s platform
  • Mobilizing internal and external resources to remove barriers to adoption
  • Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
  • Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions


You Should Apply If You

  • Have 3+ years of progressive experience in a customer-facing professional role
  • Experience with SaaS products is a plus
  • Have proven experience managing post-sales client relationships with Enterprise companies
  • Are an effective and influential communicator with a range of key stakeholders (from end user to C-level executive); you can facilitate challenging discussions and are adept at handling objections
  • Thrive in a collaborative, fast-paced environment and as a part of a results oriented team

Additional Information

We are a young and fast growing startup with a focus on bringing technological innovation to those who need it most. We’re looking for someone who isn’t afraid to get their hands dirty and increase our presence in Malaysia. This is a great opportunity for someone with the relevant experience that is looking to be part of building our company's strategy over the coming years, and to grow a team in your own image.

This job is no longer accepting applications

See open jobs at Payd.