Customer Success Intern

Payd

Payd

Customer Service, Sales & Business Development
Bangkok, Thailand
Posted on Saturday, June 1, 2024
Company Description

Join our 2-month fintech internship program focusing on sales and customer success, where you'll gain hands-on experience supporting our teams, contributing to real-world projects, and acquiring valuable skills.

Assist in lead generation, CRM management, and client support, while developing effective communication, negotiation, and project management abilities.

Receive mentorship from industry professionals, exposure to cutting-edge technology, and networking opportunities. Ideal for motivated individuals pursuing degrees in business, marketing, communication, or related fields, eager to explore fintech careers or enhance their skills.

Apply now to kickstart your career journey with us!

Job Description

  • Sales Support:
    • Assist in lead generation activities, including prospecting, cold calling, and email outreach.
    • Conduct market research to identify potential clients and industry trends.
    • Collaborate with the sales team to develop sales collateral, presentations, and proposals.
    • Schedule meetings and demos with prospective clients and follow up on leads.
  • Customer Relationship Management (CRM):
    • Update and maintain the CRM system with accurate and up-to-date client information.
    • Assist in organizing and managing client data, including contact details, communication history, and sales pipeline stages.
    • Generate reports and analytics on sales activities, pipeline progress, and client engagement metrics.
  • Customer Support:
    • Respond to customer inquiries, requests, and concerns in a timely and professional manner.
    • Provide product information, troubleshooting assistance, and general support to clients via phone, email, and chat.
    • Escalate complex issues or unresolved customer queries to the appropriate team members for further assistance.
  • Client Onboarding and Training:
    • Assist in the onboarding process for new clients, including account setup, training sessions, and documentation.
    • Educate clients on the features, benefits, and usage of the earned wage access platform.
    • Provide ongoing support and guidance to clients during their integration and implementation phase.
  • Feedback Collection and Analysis:
    • Gather feedback from clients regarding their experiences, needs, and suggestions for improvement.
    • Analyze client feedback and trends to identify areas for enhancement or optimization in the product or service offering.
    • Communicate actionable insights and recommendations to the sales and product development teams.
  • Cross-Functional Collaboration:
    • Collaborate with other departments such as marketing, product development, and finance to ensure alignment and support for sales and customer success initiatives.
    • Participate in team meetings, brainstorming sessions, and project collaborations to contribute ideas and insights.
Qualifications

Qualifications:

  • Pursuing a bachelor's degree in business administration, marketing, communication, or a related field.
  • Strong communication skills, both verbal and written.
  • Customer-centric mindset with a passion for delivering exceptional service.
  • Detail-oriented with excellent organizational and time management skills.
  • Ability to work independently as well as collaboratively in a team environment.
  • Proficiency in G Suite and familiarity with CRM software (e.g., HubSpot) is a plus.

Additional Information

About Payd

We create financial products that allow everyday Thai's to participate in the great economy that they made a reality. We are deeply committed to improving the lives of everyone on our platform, and ultimately the entire rakyat.

Until we came along, employees had limited options on how to bridge the gap between needing money and getting paid - by borrowing, incurring late fees, or high interest payday loans.

With Payd, employers can help drive money back to those who need it the most — their employees.