Company Description

We are seeking a motivated and organized individual to join our team, supporting the delivery of our Earned Wage Access (EWA) services. This role will focus on customer support, user relationship management, onboarding material preparation, client relationship support, and the development of sales materials. The ideal candidate will play a critical role in ensuring smooth communication with clients and users while helping prepare documents and materials that enhance the user experience and client satisfaction.

Job Description

• Customer Support:
• Respond to customer queries via email, phone, and chat.
• Troubleshoot and resolve customer issues promptly.
• Provide assistance with navigating our EWA app.
• Build and maintain positive relationships with platform users.
• Ensure timely follow-ups and engagement to increase user satisfaction.
• Report to and work with customer success Manager and internal team to address customers’ issue
• Customer Success Support:
• Assist in onboarding new clients and users to the EWA platform.
• Create and distribute onboarding materials and ensure smooth transitions for new clients.
• Prepare and maintain user guides, onboarding materials, and internal documentation.
• Assist in updating and organizing files related to user and client interactions.
• prepare and maintain user guides, onboarding materials, and internal documentation.
• Assist in updating and organizing files related to user and client interactions.
• Sales Support:
• Assist in the creation and organization of sales decks and contracts
• Assist in localize sales collaterals and product documentation
• Ensure that all materials are up-to-date and reflect current product offerings.
• Additional Responsibilities:
• Participate in cross-functional projects and initiatives as needed.
• Perform other duties as assigned to support the overall success of the company.

Qualifications

• Bachelor degree - New grads are welcome.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in G-suite and document preparation tools.
• Language requirements
• Moderately Proficient English communication skills for internal documentation, preparing materials, and communicating with non-Thai stakeholders if necessary.
• Native Thai language skills to handle customer support, user interactions, and client relationships effectively, ensuring clear and culturally appropriate communication.
  

Additional Skills:

• Attention to detail and problem-solving skills.
• Ability to work independently as well as part of a team.
• Strong interpersonal skills to maintain positive relationships with clients and users.
  
  

Additional Information