Want to be part of the fastest growing startup that is at the intersection of Retail,Fintech and Data? Qashier is looking for an amazing Customer Service Lead to support our growth!

We are looking for a passionate and experienced individual to lead our customer support team. If you have knowledge and keen interest in the area of POS and payment systems, operations or customer support, this role might be for you.

Responsibilities

• Lead and manage a team of Customer Support Specialists, ensuring high performance, consistent customer satisfaction, and alignment with company objectives.
• Monitor key performance metrics and ensure that all Service Level Agreements (SLAs) are consistently met or exceeded.
• Offer personalized support to enterprise-level clients, ensuring that their complex needs are met with high levels of attention and responsiveness.
• Champion customer satisfaction by addressing concerns promptly, resolving issues efficiently, and providing ongoing support throughout the customer journey.
• Ensure the customer support team is equipped to handle their day-to-day responsibilities.
• Conduct troubleshooting and verify technical issues off-site, resolving merchant concerns via phone, email, and live chat within specified SLAs.
• Address how-to queries, provide workarounds, and promptly resolve issues.
• Document merchants' feature requests and feedback for the product team.
• When necessary, escalate unresolved or high-priority issues to specialized teams, such as product specialists or engineers.
• Demonstrate composure, resilience, professionalism, compassion, and adaptability.

Responsibilities

• Diploma/Degree in any field
• At least 4 years of customer support experience, preferably in B2B settings.
• Enthusiasm for technology, startups, fintech, and the retail industry.
• Excellent interpersonal skills, including bilingual oral communication abilities.
• A meticulous focus on detail and commitment to customer service

Why join Qashier?

• Be at the forefront of a fast-growing startup in an exciting sector. Qashier innovative platform combines the latest developments in Cloud technology, Payments and Data to transform the Retail and F&B industries. You will play a crucial role in the growth of a revolutionary product that will become a key platform behind successful retail businesses in the region.
• Amazing growth and learning opportunities. We are a tight knit team where everyone grows together. Well continuously work with you to refine your strengths and strengthen your weaknesses to further your personal and career development.
• Make a strong impact with your work. You will be working directly with hundreds of small businesses across the region where the work that you do will make a direct impact on the success of these businesses.
• Attractive compensation.

About Qashier

Qashier (qashier.com) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.

Ready to take the leap and make an impact in the exciting world of FinTech? Click 'Apply' or reach out to plernta@qashier.com to start the conversation.