Head of Operations
Reebelo
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See open jobs at Reebelo.See open jobs similar to "Head of Operations" Antler.Operations
San Francisco, CA, USA
Posted 6+ months ago
Create The Circular Economy With Us
At Reebelo.com, we empower customers to buy their favorite tech devices in a more sustainable way. Our mission is to refresh the way we all consume tech, delivered through a platform built on sustainable values and quality-assured devices. We are looking for motivated team members like yourself with an innovative mindset. In 2 years we expanded to 7 countries, secured $50M from top investors, and scaled to 8-digit gross sales. Change the world, and supercharge your career with Reebelo!
Find out more: https://reebelo.com/about-us
We are looking for a hands-on Head of Operations who can overview Reebelo's US operations including seller experience, customer interactions and logistics. You will be reporting directly to our company's COO and work together with a highly motivated team based in the San Francisco Bay Area.
Your typical day may include:
- Oversee, lead and expand our US Operations
- Lead and grow the existing operations & customer service team in the US to the next level
- Implement state of the art logistics / delivery / returns management processes in alignment with global strategy
- Own all logistics related issues and directly resolve these between customers, vendors and last mile providers
- Ensure delivery in full and on time through strict process adherence and management of vendors
- Strong involvement in fraud prevention and processes
- Enable precision end to end tracking for our customers
- Assess, onboard and manage a network of last mile partners in alignment with the strategy to become the primary last mile -partner for all of our vendors
- Onboard and manage vendors on Ops / Quality / Processes related topics in conjunction with the Vendor/BD management team.
- Implement value adding services for our vendors & potential revenue channels for Reebelo
- Conduct quarterly business reviews of operations performance with Vendors and Last Mile providers
- Continuously develop and implement analysis to monitor and manage operations
- Ensure all processes and procedures are documented and up to date
- Contribute to the platform product development through creation of new feature specifications, testing and validating new platform features
We’d love to have a chat with you if you have:
- Minimum 3 years experience in eCommerce operations roles or equivalent in the US market
- Ambitious candidate with start-up mindset
- Based in US, business fluent in English
- Bachelor's degree in business or equivalent education
- Previous startup or e-commerce marketplace experience a big plus
- A solid team-player who can grow & motivate a team
- Experience with Zendesk or similar ticketing systems
- A strong focus on Customer Satisfaction
How we take care of you:
- Competitive remuneration package
- Comprehensive Health, Dental, and Vision Insurance
- Hybrid work model (2x per week)
- Team events & a great culture!
- Work from any of our offices for a couple of months/year (San Mateo, Miami, Toronto, Melbourne, Auckland, - Singapore, Kuala Lumpur, Hong Kong - and more to come)
- Ability to impact and influence business growth
- Birthday leave: Enjoy some you time!
We understand that experience comes in many forms so if your experience is close to what we’re looking for, please don’t hesitate to apply — we’d love to hear from you!
This job is no longer accepting applications
See open jobs at Reebelo.See open jobs similar to "Head of Operations" Antler.