Director of Operations
Salt Lake City, UT, USA
Posted on Friday, January 12, 2024
Create The Circular Economy With Us
At Reebelo.com, we empower customers to buy their favorite tech devices in a more sustainable way. Our mission is to refresh the way we all consume tech, delivered through a platform built on sustainable values and quality-assured devices. We are looking for motivated team members like yourself with an innovative mindset. In 2 years we expanded to 7 countries, secured $50M from top investors, and scaled to 8-digit gross sales. Change the world, and supercharge your career with Reebelo!
Find out more: https://reebelo.com/about-us
We are looking for a hands-on Director of Operations who can overview Reebelo's operations, including marketplace seller operations, customer support interactions and logistics. You will be part of our US Management team and contribute directly to Reebelo's global success.
About the role:
Oversee, lead and expand our USA & Canada seller operations, customer service & collaborate with our APAC based Ops team
Monitor & collaborate with our marketplace sellers to improve NPS, reduce return rates and optimize shipping experience
Ensure that our customers understand end to end when to receive their product, replacement or refund
Lead & grow your own team, and leverage on our global customer service team based in Malaysia
Strong involvement in fraud prevention and processes
Improve customer repair processes through offline repair partnerships
Assess, onboard and manage a network of last mile partners in alignment with the strategy to become the primary last mile partner for all of our vendors
Implement value adding services for our vendors & potential revenue channels for Reebelo
Conduct quarterly business reviews of operations performance with Vendors and Last Mile providers
Continuously develop and implement analysis to monitor and manage operations
We’d love to have a chat with you if you have:
5+ years experience in eCommerce Marketplace operations or equivalent roles in the US
Ambitious candidate with start-up mindset
Based in the United States, business fluent in English
Bachelor's degree in business or equivalent education
Previous e-commerce, marketplace or startup experience
A solid team-player who can grow & motivate a team
Experience with Zendesk or similar ticketing systems
A strong focus on Customer Satisfaction
How we take care of you:
- Competitive remuneration package
- Comprehensive Health, Dental, and Vision Insurance
- Hybrid work model (2x per week)
- Team events & a great culture!
- Work from any of our offices for a couple of months/year (San Mateo, Miami, Toronto, Melbourne, Auckland, - Singapore, Kuala Lumpur, Hong Kong - and more to come)
- Ability to impact and influence business growth
- Birthday leave: Enjoy some you time!
We understand that experience comes in many forms so if your experience is close to what we’re looking for, please don’t hesitate to apply — we’d love to hear from you!