Job Description for Sr Travel Consultant

Travel consultant is responsible to assist customers, provide information responsible for promoting and booking traveling arrangements for clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele

Responsibilities

• Customer Handling
• Received calls made customers and assist them.
• Guide customers regarding the order booking procedure
• Make refunds, reassurance, and adjustments and update the logs in system.
• Diagnose the clients’ specifications and suggest suitable travel packages or services.
• Make call backs to customers for providing further assistance and updates.
• Offering a helping and ready hand to the customers.
• Suggesting alternatives to resolve customer’s complaints on priority basis.
• Bringing awareness among customers by educating them about promotions and services.
• Handle critical issues and immediate report to available Team leader/Manager.
• Handle irate customers and help junior staff in case of any assistance required.
• Training and Coaching
• Regularly attend training and coaching sessions Pre-shifts/Post shifts conducted by Service Quality, Team Leader.
• Execution of team plans to achieve goals of first contact resolution.
• Learning about organization’s products or services and keeping up to date with any changes to them.
• Report Management
• Conveying customer’s feedback and suggestions to the Team leader in order to offer services exceeding customer expectations.

Must-have requirements

• Demonstrate effective written and oral communication skills - good command of both spoken and written English and Urdu.
• Expected to maintain close and effective personal working relationships with co worker
• Expected to interface with external agencies, including recruitment agencies, trainers and suppliers of other HR products and services

Nice-to-have requirements

• Bachelor’s degree preferred
• Preferred with call center experience

We offer

Great perks and paid travel benefits for every employee in the organizations, an attractive employee stock option program, fully paid health insurance and the chance for sporadic travel adventures!

Requirements & Skills for Sr Travel Consultant

Optional

We offer for Sr Travel Consultant

Minimum Required Education for Sr Travel Consultant

high_school

Required Professional Experience for Sr Travel Consultant

1 years of experience