Operations Associate

📍 Location: Gurgaon (Delhi/NCR)

🕒 Job Type: Full-time

About Sova

Sova (www.sova.health) is India’s first full-stack microbiome health company and a pioneer in gut health. We offer science-backed probiotic supplements supported by advanced microbiome diagnostics and therapeutic programs.

Backed by investors from Singapore, the US, and India, Sova is on a mission to transform health outcomes and improve lives—every single day.

Why Join Sova?

“Sova” means satiety in Hebrew—our promise to consumers and the core of our mission. Join a purpose-driven company with a bold vision to add a billion healthy years to the world.

You’ll work in a collaborative, high-ownership environment that values integrity, speed, and impact—where your work truly makes a difference.

Role Overview

We are seeking a highly organized and proactive Operations Associate with a strong technical background in CRM systems. The ideal candidate will be responsible for managing client onboarding, handling customer queries, and coordinating with the Operations and Sales teams to ensure a seamless client experience.

This role is ideal for someone who enjoys problem-solving, working cross-functionally, and improving operational efficiency in a fast-growing healthtech startup.

Key Responsibilities:

● CRM Management: Utilize Google Sheets and other CRM tools to track and manage customer interactions and data efficiently.

● Communication Management: Oversee and manage WhatsApp groups and other communication channels to facilitate effective communication with clients and team members.

● Customer Support: Handle customer queries promptly and effectively, ensuring high levels of satisfaction.

● Coordination: Collaborate with the Operations and Sales teams to ensure alignment on client needs and service delivery.

● Client Onboarding: Lead the onboarding process for new clients, ensuring all necessary steps are completed and clients are set up for success.

● Client Journey Management: Manage the overall journey of the client, providing ongoing support and addressing any concerns that may arise.

● Scheduling: Schedule meetings, appointments, and other activities as needed to ensure efficient operations and client interactions.

Qualifications:

● 0-1 years of experience in operation with strong knowledge in CRM.

● Bachelor’s degree in Business Administration, Operations Management, or a related field.

● Proven experience in a similar role, preferably within a tech-driven environment.

● Strong understanding of CRM systems and tools, with proficiency in Google Sheets and Google Calendar.

● Excellent communication and interpersonal skills.

● Ability to manage multiple tasks and prioritize effectively.

● Strong problem-solving skills and attention to detail.

Skills:

● Proficiency in CRM software and management tools.

● Excellent organizational and multitasking abilities.

● Strong analytical and data management skills.

● Ability to work collaboratively in a team environment

What can you expect?

● A phenomenal work environment, with huge ownership and growth opportunities

● Better than market compensation and an accelerated growth path

● Massive and direct impact of the work you do on the lives of people

● Rubbing shoulders with some of the smartest folks in the ecosystem

● A culture of ‘doers’ and not one of ‘approvals’

● Strong ownership expectation and freedom to fail

Total Rounds: HR screening>>>> Interview with the manager >>>>Interview with the founder.