Designation: Team Lead – Healthcare Operations



Reporting:- Operations Manager

About Sova Health

Sova Health is a leading D2C preventive healthcare company focused on transforming personalised wellness through science, data, and AI. Our mission is to build India’s most trusted precision health platform by delivering tailored health solutions that drive measurable outcomes.

Role Overview

We are seeking a proactive and hands-on Team Lead to manage day-to-day healthcare

operations. This role requires strong ownership of team performance, operational

workflows, and service delivery, along with the ability to actively contribute when

required.

Key Responsibilities

• Team Management
  
  

Lead and manage a team of associates to ensure high productivity and quality standards Provide guidance, support, and regular feedback to team members

• Operational Management
  
  

Oversee daily operations and ensure smooth execution across all workflows

Monitor key performance metrics and ensure targets are met

• Data Management & amp; Reporting
  
  

Maintain and manage operational sheets, trackers, and dashboards

Ensure accurate and timely reporting of performance data

• Task Allocation & Alignment
  
  

Assign tasks based on priority, workload, and team capacity

Ensure proper alignment and timely completion of all activities

• Roster Planning & Scheduling
  
  

Create and manage team rosters based on workload and capacity planning

Optimize resource allocation to ensure operational efficiency

• Call Handling & Escalation Management
  
  

Handle customer calls and escalations as required

Ensure high-quality resolution and customer satisfaction

• Hands-on Support
  
  

Step in as an individual contributor during peak workload or low bandwidth situations

Support execution across functions to maintain service continuity

• Process Improvement
  
  

Identify operational gaps and recommend process improvements

Drive initiatives to improve efficiency and service quality

Key Requirements

• 2–5 years of experience in operations or customer support
• Strong team management and leadership skills
• Proficiency in Google Sheets / Microsoft Excel
• Good communication and stakeholder management skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and decision-making abilities
  
  

Preferred Traits

• High ownership and accountability
• Detail-oriented with a structured approach
• Ability to balance execution with team management
• Willingness to take initiative and drive outcomes
• Strategic Thinking
  
  

Interview Process

HR screening-----> Round with Operations Manager-------> Final Round with Co-founder..

Skills: reporting,healthcare,management,team management,operations