Support Fusion solves a painful, industry-wide problem: when enterprise clients co-manage IT with MSPs, support tickets and operational data must be rekeyed manually between disconnected systems like ServiceNow, ConnectWise, Jira, and Zendesk. This manual work creates delays, increases costs, and obscures performance visibility for both service providers and their customers. By automating this ticket sync from the start, Support Fusion becomes the intelligence layer that sits between ITSM and PSA tools, unlocking time-saving automation across the full managed services lifecycle — from SLA monitoring and onboarding to QBR preparation and upsell identification.

Melbourne VIC, Australia

Melbourne, VIC, Australia

Sydney, NSW, Australia

Support Fusion

Founded on the belief that people innovating is the key to building a better future, Antler partners with exceptional founders across six continents to launch and scale startups that address meaningful opportunities and challenges.

Knowing that exceptional founders can come from anywhere with any background, we have offices in 26 cities across six continents, including Austin, New York, London, Berlin, Stockholm, Bangalore, Jakarta, Singapore, Seoul, Tokyo, and Sydney.

Our global community of builders, investors, operators, experts, and partner organizations backs people from the very start of their founder journey—pre-team or even pre-idea. Since 2018, we have helped create and invested in more than 850+ startups across a wide range of industries and technologies, with the goal of backing more than 6,000 by 2030.

A better future will not happen automatically—the world needs determined, ambitious, and resilient founders to build it. We are committed to supporting them and pursuing our vision of making progress inevitable.

Antler Innovation Pte Ltd

Antler

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As our companies grow, they look to us to help them find the best talent.
Signal that you'd be interested in working with a Antler company to help us put the right opportunities at great companies on your radar. The choice to pursue a new career move is then up to you.