Position: Client Success & Operations Executive
Location : Hybrid / Klang Valley Preferred
Salary : Basic Pay RM 2,500 + Sales Commission
Key Responsibilities
Sales & Business Development
- Generate new business opportunities by reaching out to potential clients through cold calls, emails, and networking.
- Build and maintain strong relationships with new and existing clients.
- Conduct product demos and presentations to potential clients, explaining SurplusLoop’s benefits and capabilities.
- Meet or exceed sales targets and performance metrics.
Operations Management
- Support day-to-day operational activities to ensure smooth execution of services and solutions for clients.
- Collaborate with internal teams to manage client projects and ensure timely delivery.
- Oversee the tracking and reporting of surplus inventories, ensuring the data is accurately reflected in the system.
Customer Service
- Provide exceptional customer service to clients by addressing inquiries, troubleshooting issues, and offering solutions.
- Ensure client satisfaction and resolve any issues promptly and professionally.
- Act as a liaison between the company and customers, ensuring clear and efficient communication.
Requirements
- Minimum 1-2 years of experience in sales, operations, or customer service, preferably in a B2B environment.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proactive, result-oriented, and driven to meet sales targets.
- Familiarity with CRM systems and sales tools is a plus.
- Fluency in English, Malay, and Chinese is a must.
- A passion for technology and innovation in surplus management is a plus.