Treyd is a rapidly growing B2B fintech pioneer that helps businesses supercharge their growth with our pivotal offering: a sell first, pay suppliers later solution. We remove the pain of paying suppliers upfront. And it is not just about the dough – we also enable a shift to more sustainable freight options with less CO2 emissions. Win win win.

Sales are growing at an extraordinary rate, and as a driving force, you will directly contribute to accelerating this growth. We are 60+ people with moonshot ambitions, spread across offices in Stockholm, London and Cairo and we continue to expand. By joining now you will set the course for the adventures ahead together with your supporting teammates.

We’re on the lookout for someone who gets a kick out of helping others, thrives on solving problems, and knows how to turn every question into a wow-moment. Sound like you? Keep reading!

Do you take ownership of your tasks and feel proud of seeing them through to the finish line? Are you the friendly, go-to teammate everyone loves working with? And can you juggle multiple priorities like a multitasking superstar without breaking a sweat?

If you’re nodding along, you might just be the perfect fit for Treyd’s Customer Support Agent role!

At Treyd, our mission is simple: we’re here to empower businesses to grow, and as part of our Retention Team, you’ll play a key role in making that happen. From answering customer questions to solving tricky challenges, you’ll be on the frontlines of building relationships with our amazing customers. This role is all about delivering best-in-class support and being a critical part of our customers' journey with Treyd.

Main responsibilities:

• Responding to customer requests (primarily via email and chat) with speed and precision

• Handling around 500 tickets per month (that’s roughly 1000 emails) – no sweat, right?

• Solving problems creatively and ensuring our customers feel heard, valued, and supported

• Collaborating with Customer Success and cross-functional teams like Operations, Tech, and Finance to find the best solutions for our customers

• Using tools like HappyFox, HubSpot, and our internal systems to streamline processes and keep everything running smoothly

• Exploring and using the latest AI-driven tools to make our support smarter and more efficient

• Contributing ideas on how AI and automation can improve the customer journey — making support more personal, proactive, and seamless

Skills & Requirements:

• +1 years of experience in either customer support or similar customer facing roles.

• Good understanding of basic financial metrics

• Excellent communication skills, in both writing and speaking in English

• Creative problem solving. You think outside the box and find solutions, no matter the challenge

• Ambitious with a strong drive to smash team goals

• Passionate, with a can-do attitude and always ready to go the extra mile for your team and Treyd

• Naturally curious, always on the lookout to learn more, and see every challenge as a chance to grow

• Empathetic & service-minded. You genuinely care about helping others and go above and beyond to solve their problems

• Curious about the intersection of AI and customer support — you enjoy experimenting with tools that make your work and the customer experience better

• Bonus points if you have previous Customer Success experience and speak Swedish, Norwegian, or Finnish.

What we offer:

• A vibrant, fun, and challenging workplace with ambitious plans for the future

• Attractive benefits package — including equity options

• The opportunity to join at an early stage, setting the foundation and culture together with the rest of the diverse team of Treydsters

• A front-row seat in how AI and humans work together to build the next generation of customer experience
  
  

Department

Retention

Locations

Stockholm

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