Insurance… slow, outdated, and a frustrating experience for businesses. But it doesn’t have to be. For businesses and fast-moving startups / scaleups, the customer experience has fallen far behind, leaving them underserved and at risk. At upcover, we’re flipping the script by providing innovative, tech-driven insurance solutions that businesses love—tailored, fast, and built for the pace of today’s world.

About upcover

upcover is Australia's fastest growing business insurance platform for SMBs, startups and scale ups - trusted by 50,000+ small businesses across ANZ. We are game changing the decades old business insurance industry by creating digitally native insurance products in partnership with the world's largest insurers and underwriters. upcover's platform bridges the gap between cutting-edge technology and the complexities of insurance, ensuring our customers get the protection they need, simply and effectively.

Why join us?

The world of commercial insurance and underwriting is complex and analog. And its gigantic. Nearly $25B in business insurance is transacted across ANZ every year, and only 5% of this is online. upcover is at the forefront of digitising the industry and we are aided in our effort by the world's top insurers, underwriters and VCs.

As our first Product hire, you will have a direct impact on shaping our insurance product roadmap, researching new generative AI technologies, strategising how to apply them to all our products, internal and external, and working on our moonshots!

This role will drive strategy, development, and success of our insurance offerings while leveraging AI tools, including the latest and greatest Large Language Models (LLMs) from like Llama 3, GPT-4, Gemini Ultra etc. to improve customer support, sales and revenue operations.

More details about the role

• Product Strategy: Develop and own the roadmap for business insurance products, driving digitisation and automation to improve customer experience and operational efficiency.
• AI & Automation: Integrate AI-driven solutions, including LLMs, to improve workflows in customer support, sales operations, revenue operations etc. creating a more scalable and responsive platform.
• Market Insights: Lead the research and exploration of emerging generative AI technologies, focusing on how they can be integrated into our products to enhance customer experience, sales efficiency and effectiveness.
• Sales Enablement: Support the customer support and sales team with tools, training, and product knowledge, enabled with AI, to ensure they can effectively sell and support insurance products.
• Cross-functional Collaboration: Partner with engineering, underwriting, legal, and marketing teams to bring products to life, ensuring regulatory compliance and market fit.
• Data-Driven Decisions: Use data to track product performance, identify opportunities, and refine features.

We'd love for you to have

• Exposure to and passion for early-stage startups and/or high-growth environments
• 1-2 years of product management experience building generative AI tools or 3-5+ years of product management experience, ideally in insurance or fintech.
• Exceptional written and verbal communication skills
• Experience working with AI or automation tools to drive operational improvements.
• Excellent attention to detail and ability to work effectively with cross-functional teams, including product management, sales, and customer success.

And it'll be great if you have

• A background in insurance or other regulated categories
• Strong understanding of business insurance products, including general liability, property, cyber, and professional liability coverages

What our interview process looks like

• 15-minute virtual first chat with one of our co-founders
• 45-60 minute in person whiteboard session with the team
• Case study
• Meet the team! 30-45min 1:1 Zoom meetings with 3-4 team members you’d work closely with in the role

About upcover's team and remote first setup

upcover is HQed in Sydney, Australia 🇦🇺 but has a team thats distributed across Australia 🇦🇺, India 🇮🇳, Spain 🇪🇸, Pakistan 🇵🇰, Italy 🇮🇹, Nigeria 🇳🇬, Iran 🇮🇷 , Bangladesh 🇧🇩 and Kazakstan 🇰🇿! And while fully remote, we are proud that everyone in our team operates with a very high level of autonomy and responsibility.

We index high on diversity and strongly believe that the best outcomes are the result of a culture that preserves individuality and independence while ensuring accountability. If you thrive in a self-directed, inclusive, and entrepreneurial setting, you’ll find our team to be the perfect place to grow and contribute. We have a very healthy pipeline of opportunities, and we’re moving into new territories by launching our own niche insurance brands with key insurance partners.

upcover is committed to employment equity and welcomes applications regardless of race, ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life.

Join us in redefining insurance!