This role sits at the intersection of operations, customer success, and campaign delivery. You'll be responsible for optimizing internal workflows, managing customer onboarding and activation, and ensuring our AI-driven LinkedIn campaigns are delivered efficiently and drive real results. You will serve as the operational backbone of Valley while also being a trusted point of contact for our customers.

This is a high-impact role at an early-stage company - you'll work directly with leadership and shape how we scale.

This is a do-everything role at an early-stage startup. You'll be hands-on with customers - running onboarding calls, building campaigns, answering Slack messages. You'll build the systems we need to scale - onboarding flows, email sequences, playbooks. And you'll fill the operational gaps that come up every day at a fast-moving company + managing our support & activation team.

We need someone who can context-switch between a customer call at 10am, fixing a broken process at 11am, and writing an email sequence at 2pm. You're not precious about what's "your job" - you just make things work.

What You'll Do

Customer Onboarding & Activation

Run onboarding calls with new customers to understand their goals and ICP
Own the customer journey from signup through campaign launch
Train customers on how to use Valley effectively
Ensure customers successfully activate and see early wins
Act as primary point of contact for questions, issues, and escalations
Proactively identify at-risk accounts and intervene before churn happens
Build strong, long-term relationships with a solutions-oriented approach

Campaign Creation & Delivery

Build audiences and targeting criteria based on customer ICPs
Create and launch LinkedIn campaigns on behalf of customers
Manage Valley day-to-day for customers who want a hands-off experience
QA campaign setups, messaging, and targeting before launch
Ensure campaigns are launched accurately, on time, and aligned with customer goals
Use customer feedback and data to recommend improvements

Communication & Support

Respond to customer questions via Slack and email - quickly and helpfully
Get on calls when customers need help or want to review performance
Be the person customers trust and actually want to talk to

Build Systems to Scale

Design and build onboarding flows from signup to first campaign
Create email sequences for onboarding, activation, check-ins, and re-engagement
Create SOPs, playbooks, and documentation for internal and customer-facing processes
Identify churn drivers and build interventions to fix them
Support training for future team members as we scale
Ensure smooth handoffs between sales, onboarding, and ongoing account management

Operations & Process Management

Design, implement, and optimize workflows across onboarding, campaign delivery, and support
Monitor KPIs around activation rates, time-to-launch, and customer health
Identify bottlenecks and continuously improve systems and processes
Manage internal tools and platforms used for delivery and reporting
Coordinate with product and engineering when issues arise
Fill the gaps - we're a 14-person team, things come up
Be the person who makes sure nothing falls through the cracks

Who You Are

3+ years in ops, customer success, account management, or similar
You have worked in B2B SaaS managing teams that implement software, coach customers, and drive them to seeing value with the tool
You have managed B2B contract software renewal cycles
You thrive in ambiguity - you don't need a playbook, you write it
You're a builder who sees broken things and fixes them
You can run a customer call at 10am and write an SOP at 2pm
Strong communicator on video, Slack, and email
Detail-oriented when it matters, scrappy when it doesn't
You take ownership - you don't wait to be told what to do
Stable work-from-home setup with fast, reliable internet
Available to work 9am - 5pm EST

Bonus

Experience with LinkedIn, outbound sales, or lead generation
Background in B2B SaaS or agencies
You've built processes from scratch at an early-stage company

What Success Looks Like

In 30 days:

Running onboarding calls and launching campaigns confidently
You've found three things that are broken and fixed them

In 90 days:

Onboarding flow is documented and working
Email sequences are live
Customers are activating faster

In 6 months:

Retention has improved
You've built systems that run without you babysitting them
You're the person the team relies on to keep things moving

To Apply

Send your CV and a brief note on why you're interested. If it looks like a fit, we'll schedule a quick WhatsApp call to chat.

Apply now

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