About Us
Volopay is a Y Combinator-backed start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation into a single platform. We empower businesses to manage their financial operations seamlessly by providing real-time visibility, control, and automation over their spending.
We are backed by top investors and have expanded beyond Southeast Asia, now operating in the US to empower businesses with our innovative financial solutions.
We need people who are deeply excited about our vision and passionately curious about transforming the way businesses manage their finances.

Key Responsibilities

• Monitor inbound customer ticket requests and route appropriately.

• Help the CS team with onboarding clients specifically with documentation, compliance approval process (KYC, KYB), account set-up, billing, and maintaining accurate customer data.

• Utilize ticketing and support tools like Intercom, ZohoDesk, or similar platforms to manage customer inquiries, issues, and requests.

• Work closely with cross-functional teams, including Product, Customer Success, and Sales, to ensure a seamless customer experience.

• Work with Product, Customer Success, and Sales team to make sure the customer experience is top-notch.

• Ability to understand the entire system and customer scenarios for an initial analysis of the issue.

• Proactively assess and address user needs in order to drive the best possible client experience.

• Document customer problem information, recommendations, and resolution in a clear and concise manner.

• Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.

• Strong ability to work on multiple issues in a fast-paced environment and should prioritize work accordingly to business processes.

• Excellent communication and interpersonal skills.

Skills & Qualifications

• 1-3 years of customer success/account management experience or equivalent industry experience.

• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs.

• Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.

• Available to work in regions and time zones including Singapore, Australia, Indonesia, and India.

• Love for excel sheets, numbers, and speaking to people.

• Teamwork skills and attention to detail.

Our Culture
At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.

• Results: We're doers who overcome obstacles with a can-do attitude.

• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join Volopay for a vibrant, dynamic atmosphere where innovation thrives, and your individuality shines.