Customer Support Associate
Armada Brands
This job is no longer accepting applications
See open jobs at Armada Brands.See open jobs similar to "Customer Support Associate" Antler.Armada Brands builds direct-to-consumer (DTC) brands for the Philippines. Our goal is to create the most popular consumer brands of tomorrow. We focus on the categories i) bags & travel and ii) food supplements. We develop new products addressing underserved consumer demands and launch them under new, proprietary brands. We follow a digital-first and DTC-centric approach with an omni-channel trajectory.
We are a start-up company that raised funding from investors including reputable venture capital firms as well as business angels from the Philippines and across Southeast Asia. We currently run a portfolio of two brands and are building multiple new brands for launch in the coming months. We are a group of e-commerce enthusiasts with a lot of excitement for DTC, digital marketing, and consumer brands.
We’re looking for a Customer Support Associate to join our team and play a key role in delivering exceptional service for our DTC brands. You’ll be responsible for handling the end-to-end customer experience, ensuring each customer feels valued and supported throughout their journey with us.
Role
- Respond to customer inquiries via live chat and email.
- Process return and refund requests with care and efficiency.
- Troubleshoot and escalate complex issues to ensure customer satisfaction.
- Deliver warm, engaging support aligned with our brand’s voice.
- Collaborate with cross-functional teams to resolve customer concerns quickly and accurately.
Background
- At least 1 year of experience in a conversational customer service role in an e-commerce environment.
- Experience with customer service platforms like Zendesk, Front App, or similar.
- Exceptional written and verbal communication skills in English.
- Ability to work a mid-shift schedule (3 PM to 12 AM).
- Empathy, patience, and a knack for solving problems with a smile.
Benefits
- Competitive salary
- Direct impact
- Growth opportunities in high growth startup
- Hybrid setup (two days in office in Makati, three days work from home)
- HMO coverage
If you are interested, please get in touch at kyle.lasalita@armada-brands.com. If you have any questions, please do not hesitate to reach out to us. We are looking forward to meeting you!
This job is no longer accepting applications
See open jobs at Armada Brands.See open jobs similar to "Customer Support Associate" Antler.