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Customer Support Associate

Armada Brands

Armada Brands

Customer Service
Makati, Metro Manila, Philippines
Posted on Oct 30, 2024

Armada Brands builds direct-to-consumer (DTC) brands for the Philippines. Our goal is to create the most popular consumer brands of tomorrow. We focus on the categories i) bags & travel and ii) food supplements. We develop new products addressing underserved consumer demands and launch them under new, proprietary brands. We follow a digital-first and DTC-centric approach with an omni-channel trajectory.

We are a start-up company that raised funding from investors including reputable venture capital firms as well as business angels from the Philippines and across Southeast Asia. We currently run a portfolio of two brands and are building multiple new brands for launch in the coming months. We are a group of e-commerce enthusiasts with a lot of excitement for DTC, digital marketing, and consumer brands.

We’re looking for a Customer Support Associate to join our team and play a key role in delivering exceptional service for our DTC brands. You’ll be responsible for handling the end-to-end customer experience, ensuring each customer feels valued and supported throughout their journey with us.

Role

  • Respond to customer inquiries via live chat and email.
  • Process return and refund requests with care and efficiency.
  • Troubleshoot and escalate complex issues to ensure customer satisfaction.
  • Deliver warm, engaging support aligned with our brand’s voice.
  • Collaborate with cross-functional teams to resolve customer concerns quickly and accurately.

Background

  • At least 1 year of experience in a conversational customer service role in an e-commerce environment.
  • Experience with customer service platforms like Zendesk, Front App, or similar.
  • Exceptional written and verbal communication skills in English.
  • Ability to work a mid-shift schedule (3 PM to 12 AM).
  • Empathy, patience, and a knack for solving problems with a smile.

Benefits

  • Competitive salary
  • Direct impact
  • Growth opportunities in high growth startup
  • Hybrid setup (two days in office in Makati, three days work from home)
  • HMO coverage

If you are interested, please get in touch at kyle.lasalita@armada-brands.com. If you have any questions, please do not hesitate to reach out to us. We are looking forward to meeting you!