Skills:
Customer Relationship Management, Salesforce, Account Management, Data Analysis, Customer Feedback Management, Conflict Resolution, Cross-Functional Collaboration, Upselling and Cross-Selling,

Company Overview

Proof-of-Skill is revolutionizing the hiring process by emphasizing skill-centric evaluations. With our platform, design experts assess candidate assignments, establishing a consensus on skill levels before issuing verifiable credentials. This ensures that employers can precisely identify and recruit talent based on authentic proficiencies. Headquartered in Bengaluru, our vibrant team of 2-10 employees is committed to crafting a more efficient, inclusive job market.

Job Overview

We are seeking a motivated Customer Success Manager to join our team at Proof-of-Skill. This mid-level role is available in Bangalore Urban, Mumbai, Delhi, and Hyderabad, with options for full-time, part-time, or remote employment. Candidates should possess a minimum of 1 year of relevant work experience.

Qualifications And Skills

• Proven experience in customer relationship management, ensuring ongoing client satisfaction and retention. (Mandatory skill)
• Strong capabilities in account management to handle multiple client portfolios effectively and efficiently. (Mandatory skill)
• Proficiency in using Salesforce to manage and analyze customer interactions and data efficiently.
• Ability to perform data analysis in order to identify patterns, insights, and opportunities for client services improvement.
• Experience in managing and responding to customer feedback with solutions that enhance user experience and satisfaction.
• Effective conflict resolution skills to address and mitigate customer issues amicably and maintain positive client relationships.
• Collaborative mindset to work across functional teams and foster a culture of shared goals and teamwork.
• Experience in upselling and cross-selling services to maximize client engagement and business growth.
  
  

Roles And Responsibilities

• Build and maintain strong, long-lasting client relationships, ensuring a deep understanding of customer needs and expectations.
• Act as the main point of contact for clients and manage customer accounts efficiently to maximize satisfaction.
• Develop and implement customer success strategies that align with company goals and foster long-term customer loyalty.
• Identify opportunities for upselling and cross-selling additional services and solutions to existing clients.
• Collect, analyze, and share customer data insights to improve engagement and inform product development.
• Collaborate closely with sales and product teams to ensure seamless customer experience and service delivery.
• Proactively address client issues and concerns, employing conflict resolution strategies to ensure client satisfaction.
• Maintain up-to-date knowledge of company offerings, ensuring clear communication of benefits and features to clients.