Executive – CRM & Customer Experience – Be Wellness

Location: Gurgaon (In-office) | Experience: 1–2 years | Type: Full Time

About Be Wellness

Be Wellness is a science-first supplement brand focused on building products that deliver real, measurable outcomes.

Role Overview

This is a hands-on execution role within the CRM and Customer Experience team. You will handle day-to-day customer communication, CRM campaign execution, WhatsApp campaigns and flows, ticket resolution and customer follow-ups.

Key Responsibilities

• Customer Support & Communication: Handle queries across WhatsApp, chat, email and calls. Resolve issues within SLAs
  
• CRM & WhatsApp Campaign Execution: Execute campaigns, set up WhatsApp broadcasts, automated flows and customer journeys
  
• Retention & Outbound Sales: Support outbound campaigns for repeat purchase and reactivation
  
• CRM Operations & Reporting: Track ticket volumes, response times, prepare daily/weekly reports
  

Ideal Candidate

• 1–2 years in CRM, customer support, e-commerce or telesales
  
• Good written and verbal communication
  
• Comfortable with WhatsApp Business and CRM tools
  
• Organised, detail-oriented, customer-first mindset